Grab Food allows customers to order food from local restaurants and have it delivered directly. Using a Grab Food virtual gift card allows the user to order meals and snacks from a wide variety of different cuisines and eateries, all from the convenience of their phone or tablet.
Terms of use
1. GrabGifts ini hanya berlaku di Indonesia. 2. Pilihan layanan Grab dan denominasi voucher yang telah Anda pilih di awal tidak dapat ditukarkan atau dibatalkan. 3. Voucher ini tidak berlaku untuk biaya tambahan dan biaya platform, dan tidak dapat digabungkan dengan promosi atau diskon lainnya4. GrabGifts harus ditukarkan atau digunakan dalam jangka waktu yang ditentukan. 5. Tidak ada perpanjangan jangka waktu untuk GrabGifts yang telah Anda tukarkan. 6. Voucher tidak dapat dipindahtangankan, tidak dapat dikembalikan, dan tidak dapat ditukar dengan uang tunai/kredit. 7. Setiap nilai GrabGifts yang tidak digunakan akan hangus. 8. Grab berhak mengubah dan mengubah syarat dan ketentuan ini kapan saja tanpa pemberitahuan sebelumnya. 9.Hanya berlaku di aplikasi Grab versi terbaru. 1. This e-voucher is applicable in Indonesia only. 2. Type and denomination breakdown for the e-vouchers you choose are non-reversible. 3. This e-voucher does not apply to additional fees and platform fees, and cannot be combined with other promotions or discounts.4. The e-voucher must be redeemed within the stipulated period of time. 5. No extension of validity allowed. 6. The voucher is non-transferable, non-refundable, and non-exchangeable for cash or credit. 7. Any unconsumed or unused value shall be forfeited. 8. Grab reserves the right to changes and amend these terms and conditions at any time without prior notice. 9. Valid on the latest Grab app version only.
Be sure to check out our dedicated support page where we cover more questions around gift cards and collections.
How are digital gift cards delivered?
When the Thankbox is sent the recipient receives a unique and secure link to redeem their gift. They choose their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option, and are then sent the virtual digital gift card, individual e-voucher or transfer instructions to their Inbox.
How does the recipient spend their digital gift voucher?
Once the recipient has chosen their currency, retailer online gift card of choice or prepaid Visa, Mastercard or PayPal transfer option they can then go shopping. Ensuring to select any ‘pay by online gift voucher’ or similar option at checkout.
Many stores will also allow any virtual gift card to be used for more than one transaction, up to the gift card collection total amount. Split payments between virtual gift cards and credit cards are also common with many retailers, as are payments in physical stores, John Lewis being a good example.
Does adding to an online gift card collection have any fees?
We add a small fee to each gift contribution to cover our payment processing & fraud check costs.
This amount varies depending on the currency you are collecting in: 🇬🇧 GBP collections are charged at 1.1% + £0.17. e.g. contributing £10 means you'll pay £10.28 🇪🇺 EUR collections are charged at 2.5% + €0.17. e.g. contributing €10 means you'll pay €10.42 🇺🇸 USD collections are charged at 2.9% + $0.19. e.g. contributing $10 means you'll pay $10.48
The fee is always clearly and explicitly stated whenever someone leaves a contribution.
To minimise fees when making multiple contributions you can top up your gifting wallet once and use it for multiple Thankboxes.
Are payment details handled safely?
Thankbox uses Stripe as our payment provider. They are the gold standard for internet payments, used by companies such as Airbnb, Lyft and Booking.com. They handle all of the payment details, including security.
All collected digital gift card funds are stored in a dedicated secure bank account with restricted access.
Can I pay for my Thankbox from the collection pot?
100% you can!
It's a great way to split the cost of sending the Thankbox between all the contributors. Just pick the Pay from your gift collection balance option when checking out.