B&Q is a British multinational DIY and home improvement retailing company. It is one of the largest DIY retailers in Europe, with stores across the United Kingdom and Ireland. B&Q sells a wide range of products for home improvement, including tools, building materials, paint, garden furniture, and kitchens. A B&Q virtual gift card will give the recipient access to everything they need to improve their home and garden.
Terms of use
The full terms and conditions applicable to this e-Gift Card can be obtained at https://www.diy.com/customer-support/terms-and-conditions#icamp=footer_terms_conditions UK: A Gift Card or eGift card can be used in full or part payment for; a. any products purchased from B&Q stores in the UK (excluding concessions and cafes) b. products purchased at www.diy.com excluding products ‘sold and shipped by verified sellers’ with the exception of the following type of card; any Gift Card or eGift card denominated in Euros (€) Any Decorating Card or Gift Card beginning with the following numbers 5045 0756 65** **** *** JERSEY & GUERNSEY: A Gift card purchased in Jersey or Guernsey can be used in full or part payment for any products purchased from B&Q stores on the relevant Island (except concessions and cafes in B&Q stores) or from www.diy.com. A Gift Card cannot be used for purchases from B&Q call centres. The minimum value needed to activate a Gift Card is £1 and the maximum value which can be stored on a Gift Card is £1000. The minimum value needed to activate an eGift card is £10 and the maximum value which can be stored on a eGift card is £500 (only available in £ sterling). For fraud prevention reasons B&Q is unable to accept temporary B&Q Account Cards, Trade UK Cards or business cheques to pay for, or top up, a Gift Card. In the event that any payment used to activate or top up a Gift Card is not authorised, or otherwise defaults, any corresponding amount added to the Gift Card will be removed. When products are purchased using a Gift Card, no change will be given in cash but any value remaining on a Gift Card will be shown on the till receipt and can be used in full or part payment for future purchases. Where a Gift Card holder wishes to use a Gift Card to buy products with a value higher than the value on the Gift Card, he/she will be required to pay the difference in value. The value on a Gift Card cannot be exchanged for cash or refunded. Where B&Q agrees to provide a refund for products purchased using a Gift Card, the amount of the purchase price paid using that Gift Card will be reimbursed by way of a credit note for use in B&Q stores. A Gift Card cannot be used to buy age restricted products unless the purchaser can prove he/she is of at least the relevant age. A Gift Card that has been purchased will expire and any remaining value will be removed if the Gift Card is not used to make a purchase, top-up or balance enquiry during any period of five consecutive years (see the reverse of card). A Gift Card that has been given or issued as part of a promotion will have variable expiry dates, please refer to the promotional material or information that will be accompanied with the gift card or eGift card. A promotional gift card cannot be topped up. If a promotional gift card is not used within the specific time period any remaining value will be removed from the Gift Card. A Gift Card will expire if it has a zero balance on the card for a period of one year or more. Please keep the Gift Card safe and treat it like cash. B&Q does not collect and store personal information on the holders of Gift Cards and therefore, if a Gift Card is used without the consent of the Gift Card holder, or is lost, stolen or damaged, B&Q cannot replace or reimburse the value on the Gift Card. B&Q may take any action it considers appropriate if it has reasonable grounds for believing you are misusing the B&Q Gift Card Scheme. This may include withholding all or part of the value credited on a Gift Card. B&Q may vary these terms and conditions for legal, security or regulatory reasons or may suspend or discontinue the B&Q Gift Card scheme at any time. B&Q will give such notice of any variation of the terms and conditions or any suspension or discontinuance of the B&Q Gift Card scheme as is reasonably possible, whether by notices displayed in B&Q stores, on www.diy.com or otherwise. If the B&Q Gift Card Scheme is discontinued B&Q will give Gift Card holders a reasonable period to use any remaining value on the Gift Cards. Gift cards cannot be purchased in conjunction with any other discount card, such as the staff discount card, diamond discount, trade discount. Gift Cards (known as ‘corporate’ or ‘B2B’ gift cards) bought through for example an employee benefit or loyalty platform (not exclusive to just these two) where a discount is applied cannot be used in store or online in conjunction with a trade discount card or Diamond Card. These terms and conditions do not affect your statutory rights. B&Q Gift Cards are issued by and remain the property of B&Q Limited, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, SO53 3LE. Company No. 00973387.
Be sure to check out our dedicated support page where we cover more questions around gift cards and collections.
How are digital gift cards delivered?
When the Thankbox is sent the recipient receives a unique and secure link to redeem their gift. They choose their currency, retailer online gift card of choice or prepaid Visa or Mastercard option, and are then sent the virtual digital gift card, or individual e-voucher to their Inbox.
How does the recipient spend their digital gift voucher?
Once the recipient has chosen their currency, retailer online gift card of choice or prepaid Visa or Mastercard option they can then go shopping. Ensuring to select any ‘pay by online gift voucher’ or similar option at checkout.
Many stores will also allow any virtual gift card to be used for more than one transaction, up to the gift card collection total amount. Split payments between virtual gift cards and credit cards are also common with many retailers, as are payments in physical stores, John Lewis being a good example.
Does adding to an online gift card collection have any fees?
We add a small fee to each gift contribution to cover our payment processing & fraud check costs.
This amount varies depending on the currency you are collecting in: 🇬🇧 GBP collections are charged at 1.1% + £0.17. e.g. contributing £10 means you'll pay £10.28 🇪🇺 EUR collections are charged at 2.5% + €0.17. e.g. contributing €10 means you'll pay €10.42 🇺🇸 USD collections are charged at 2.9% + $0.19. e.g. contributing $10 means you'll pay $10.48
The fee is always clearly and explicitly stated whenever someone leaves a contribution.
To minimise fees when making multiple contributions you can top up your gifting wallet once and use it for multiple Thankboxes.
Are payment details handled safely?
Thankbox uses Stripe as our payment provider. They are the gold standard for internet payments, used by companies such as Airbnb, Lyft and Booking.com. They handle all of the payment details, including security.
All collected digital gift card funds are stored in a dedicated secure bank account with restricted access.
Can I pay for my Thankbox from the collection pot?
100% you can!
It's a great way to split the cost of sending the Thankbox between all the contributors. Just pick the Pay from your gift collection balance option when checking out.
Send a stylish ecard along with your gift card.
Collect cash from your whole group - it’s easy and secure.
Your recipient can choose a B&Q gift card or one from other popular stores.
Create cardAdd gift amountRecipient redeems!
